User Management and License Optimizer for Jira and ConfluenceUser Management and License Optimizer for Jira and Confluence

Dashboard

The Dashboard in User Management & License Optimizer serves as your central command center for understanding user activity and license utilization across all your Atlassian products and sites. After initial setup, it's the first destination for administrators to gain immediate insights into their organization's user landscape.

Key Features

Multi-Site Overview

The dashboard provides a consolidated view of all connected Atlassian sites through the site selector in the top navigation. You can:

  • View metrics for All Sites to see organization-wide statistics

  • Select individual sites to drill down into site-specific usage

  • Access harmonized Bitbucket workspaces, which appear as separate sites in the selector

Product Tiles

Each connected Atlassian product displays as an interactive tile showing:

  • Active Users: Currently active users for that product

  • Inactive Users: Users who haven't accessed the product within your defined inactivity period

  • Total Users: All licensed users (excluding customers and guests)

  • Percentage Metrics: Visual representation of active vs. inactive users

User Manager Dashboard All Sites.webp

Understanding the Metrics

Total Users

This represents all licensed users for each product - essentially your billable user count. The dashboard focuses on users with active status who consume licenses, excluding:

  • Jira Service Management customers

  • Confluence guests

  • Other non-billable user types

Active vs. Inactive Users

The relationship is straightforward:

  • If you have 100 total licensed users

  • And 10 are marked as inactive based on your Settings tab

  • Then 90 users will show as active

Site Aggregation

When viewing "All Sites":

  • User counts are summed across all sites for each product

  • Provides a true enterprise-wide view of license utilization

  • Helps identify optimization opportunities across your entire organization

Site Selection

The site selector dropdown allows you to:

  1. View aggregated data across all sites

  2. Filter to see metrics for a specific site

  3. Include Bitbucket workspaces (marked as Bitbucket sites)

Product Deep Dives

Click on any product tile to:

  • See detailed inactive user lists

  • Access the User Browser filtered for that product

  • Initiate bulk operations for license optimization

Special Considerations

Bitbucket Integration

While Bitbucket doesn't follow Atlassian's standard site concept, User Management & License Optimizer harmonizes this by:

  • Creating virtual sites for each Bitbucket workspace

  • Clearly marking these as Bitbucket sites in the selector

  • Providing the same metrics and management capabilities

Dashboard Site Drop Down.webp

Trello Exclusion

Note that Trello is not displayed on the dashboard as it's not yet part of Atlassian's centralized user management system.

Best Practices

  1. Regular Reviews: Check the dashboard weekly to identify inactive users and optimization opportunities

  2. Site Comparison: Use the site selector to compare usage patterns across different teams or regions

  3. Quick Actions: Use the "Deactivate Users" button on tiles with inactive users for immediate cost savings

  4. Trend Monitoring: Watch for patterns in user activity to predict future license needs

Future Enhancements

The dashboard will continue to evolve with additional statistics and visualizations to provide even deeper insights into your user management landscape.