User Management and License Optimizer for Jira and ConfluenceUser Management and License Optimizer for Jira and Confluence

Dashboard

The Dashboard in User Management & License Optimizer serves as your central overview for understanding user activity and license utilization across all your Atlassian products and sites. After initial setup, it's the first destination for administrators to gain immediate insights into their organization's user landscape.

Dashboard Data

Dashboard data refreshes after each sync. Run a manual sync from Settings > User Data Sync to see the latest numbers.

Prerequisite

The Dashboard requires a valid Organization API Key. Configure your API key in Settings before the Dashboard displays data. Without an API key, the app cannot sync user data from your Atlassian organization.

Key Features

Multi-Site Overview

The dashboard provides a consolidated view of all connected Atlassian sites through the site selector in the top navigation. You can:

  • View metrics for All Sites to see organization-wide statistics

  • Select individual sites to drill down into site-specific usage

  • Access harmonized Bitbucket workspaces, which appear as separate sites in the selector

Product Tiles

The dashboard displays tiles for each Atlassian product in your organization, including Jira, Jira Service Management, Jira Administration, Confluence, Assets, Goals, Projects, Rovo, Customer Service Management, Bitbucket, and Atlas. Each tile shows:

  • Active Users: Currently active users for that product

  • Inactive Users: Users who haven't accessed the product within your defined inactivity period

  • Total Users: All licensed users (excluding customers and guests)

  • Percentage Metrics: Visual representation of active vs. inactive users

Dashboard showing product tiles with active and inactive user counts across all sites
Dashboard showing license usage metrics across all sites.

Understanding the Metrics

Total Users

This represents all licensed users for each product - essentially your billable user count. The dashboard focuses on users with active status who consume licenses, excluding:

  • Jira Service Management customers

  • Confluence guests

  • Jira Product Discovery contributors (idea creation only)

  • Deactivated or suspended users

  • Free product-only users

Active vs. Inactive Users

The relationship is straightforward:

  • If you have 100 total licensed users

  • And 10 are marked as inactive based on your Settings tab

  • Then 90 users will show as active

Site Aggregation

When viewing "All Sites":

  • User counts are summed across all sites for each product

  • Provides an organization-wide view of license utilization

  • Helps identify optimization opportunities across your entire organization

Site Selection

The site selector dropdown allows you to:

  1. View aggregated data across all sites

  2. Filter to see metrics for a specific site

  3. Include Bitbucket workspaces (marked as Bitbucket sites)

Product Deep Dives

Click on any product tile to:

  • See detailed inactive user lists

  • Access the User Browser filtered for that product

  • Initiate bulk operations for license optimization

Special Considerations

Bitbucket Integration

While Bitbucket doesn't follow Atlassian's standard site concept, User Management & License Optimizer harmonizes this by:

  • Creating virtual sites for each Bitbucket workspace

  • Clearly marking these as Bitbucket sites in the selector

  • Providing the same metrics and management capabilities

Site selector dropdown showing available sites including Bitbucket workspaces
Site selector dropdown for filtering dashboard metrics by individual site.

Trello Exclusion

Note that Trello is not currently supported by User Management & License Optimizer.

Best Practices

  1. Regular Reviews: Check the dashboard weekly to identify inactive users and optimization opportunities

  2. Site Comparison: Use the site selector to compare usage patterns across different teams or regions

  3. Quick Actions: Click Show Inactive Users or Show Licensed Users on the dashboard summary to navigate to the User Browser with pre-applied filters

  4. Trend Monitoring: Watch for patterns in user activity to predict future license needs