Troubleshooting

Below are some common issues and how to resolve them:

1. Blank Space Instead of Embedded Objects

   • Ensure you’re logged into Confluence with permissions to view the page.

   • Refresh the page or clear your browser cache and try again.

2. Failed Connection to HubSpot

   • Verify your HubSpot login credentials and account status.

   • Make sure no firewall settings or proxy configurations are blocking HubSpot.

   • Re-initiate the connection from the App Configuration in Confluence.

3. Objects Not Appearing in the Dropdown List

   • Confirm that you have created the object in HubSpot and it’s set to “Published” (not in draft mode).

   • Log out and log back in to HubSpot for Confluence if your form was created after your initial connection.

4. Permission Errors

   • Double-check both Confluence space/page permissions and your HubSpot user role.

   • If you can’t embed, you might not have “Create” or “Edit” permissions on the page.

5. Macros Conflicting with Another Add-on

   • Disable other macros that might embed external scripts and check if the form appears.

   • Raise a support ticket if you suspect a conflict with a specific Confluence app.

10. Contact & Support

• Support Portal: For technical support, visit our Support Page or create a ticket in our Service Desk.

• Community Forum: Check out our user community for additional tips or to share your own use cases.

• Email: You can also reach out to our support team at support@resolution.de.