Important Update Effective February 1, 2024!
Due to recent changes in Jira and Confluence, we've made the tough decision to discontinue the OpenID Connect (OIDC)/OAuth app and no longer provide new versions for the newest Jira/Confluence releases as of January 31, 2024.
This is due to some necessary components no longer shipping with Jira/Confluence, which would require some extensive rewrites of the OIDC App.
Important Update! This app will be discontinued soon!
Due to recent changes in Jira, which no longer ships with some components required for our Read Receipts app to run, we've made the tough decision to discontinue the app, as of Februar 5, 2025.
Important Update! This app will be discontinued soon!
We've made the tough business decision to discontinue the app, as of January 11, 2025.
Using HubSpot for Jira
Can I edit Jira issue properties from HubSpot?
Yes, you are able to see and edit Jira issue properties in HubSpot, as long as they have been selected during the setup of the connection.
Can I edit HubSpot object properties from Jira?
No, users cannot edit HubSpot properties in the current version of HubSpot CRM for Jira.
Can I create HubSpot objects from Jira?
Yes, users are able to create HubSpot objects within Jira (if they have been given this permission during the setup of the connection).
Does HubSpot CRM for Jira support custom properties?
Yes, HubSpot CRM for Jira supports custom properties from both HubSpot and Jira (make sure they are checked when setting up the connection).
Can any Jira user edit HubSpot CRM objects without having a HubSpot account?
No, the current version of the app only allows Jira users to read and create HubSpot CRM objects.
Can any Jira user read HubSpot CRM objects without having a HubSpot account?
Yes, as long as they have permission to access the issue and the space where that information has been added.
Can I link HubSpot CRM objects with a free account?
Yes, HubSpot CRM objects can be linked in Jira Cloud from a free HubSpot CRM.
Can I link HubSpot CRM objects without a HubSpot account?
Once the connection has been established, Jira users with the right permissions can link HubSpot CRM objects in a Jira issue without the need for an account in HubSpot tied to that user.
Can I use your app (Jira issue card) together with a customized sidebar in HubSpot?
Yes, it is possible. Please note, that you need to adjust the default view (default sidebar) because mostly the Jira issue card is not added there. After you add the card in the default view (and the customized sidebar), our Jira Issue card will be shown in the customized sidebar, too.
How do I manually link a Jira issue to a HubSpot record?
To manually link a Jira issue with a HubSpot record, navigate to the issue in Jira, find the HubSpot integration panel, and use the search or browse functionality to find and select the desired HubSpot record. [User Guide](#)
Can I view HubSpot contact details directly from a Jira issue?
Yes, once a Jira issue is linked to a HubSpot contact, you can view key contact details directly within the Jira issue panel dedicated to the HubSpot integration. [User Guide](#)
How does the integration handle updates to linked records in HubSpot or Jira?
Updates made to records in either HubSpot or Jira that are linked will automatically sync, ensuring both platforms reflect the most current information. Specific configurations for sync behavior can be adjusted within the integration settings. [User Guide](#)
Is it possible to unlink a HubSpot record from a Jira issue?
Users can unlink records by accessing the integration panel within the Jira issue and selecting the option to remove the link to the HubSpot record. [User Guide](#)
How do I configure which types of HubSpot records can be linked to Jira issues?
Configuration options are available in the integration settings within Jira, where administrators can select which HubSpot record types (contacts, companies, deals, tickets) are available for linking with Jira issues. [User Guide](#)
What steps should I follow if the integration is not displaying HubSpot information within Jira?
Verify the integration's configuration and authentication, check for any connection issues between Jira and HubSpot, and consult the troubleshooting section of the user guide for specific instructions. [User Guide](#)
How are user permissions managed between Jira and HubSpot with this integration?
User permissions need to be configured within the connection process. Determining what data is accessible or modifiable. [User Guide](#)
Is it possible to generate reports in Jira based on data from linked HubSpot records?
Yes, you can build custom Jira reporting dashboards using Jira filters to see how your HubSpot objects are affected by which Jira issues. Read more here. [User Guide](#)
Where can I find step-by-step instructions for initial setup and common tasks using the integration?
The user guide contains step-by-step instructions for setup, linking records, and performing common tasks with the integration. [User Guide](#)