Changelog

1.3.3 

Released on 13 October 2021 for Jira Service Management 

• Minor version update

Minor version update

1.3.2 

Released on 13 April 2021 for Jira Service Management 

• Minor version update

Minor version update

1.3.1 

Released on 19 January 2021 for Jira Service Management 

• Minor version update

Minor version update

1.3.0 

Released on 13 October 2020 for Jira Service Management 

• Send “invisible translations” to your customers with #translate

• • Introducing modes: You can now choose between a bilingual and an invisible mode for your customers' experience in the Jira Service Management portal. While the bilingual mode displays original messages alongside their translations, the invisible mode will only send out translations when they are proactively triggered by an agent. This will also minimize the number of email notifications to the customer.

  • New configuration improvements: We noticed that some people had trouble understanding the options in the configuration UI, so we have improved the wording and descriptions, and added illustrations with the agent and customer view for each of the translation modes.

  • Scope "Act as User" now required: In order to implement the new invisible mode, our app needs to be able to post messages on behalf of your agents. You can operate the app without giving consent to this, but translated agent messages in invisible mode will then be sent as the app user, which might confuse customers.