Wrong language detection due to email signatures

It’s relatively common for email signatures to interfere with language detection of customer requests.

To prevent this from happening, it’s possible to remove email signatures from the request, before submitting it to the translation engine.

In order to do this:

• Navigate to Project Settings > Apps > Language Translation

• Scroll to the bottom and click on “Additional Settings“

• Disable the option to use Email Signatures for language detection

Note that this option can be used in combination with the restriction on the number of characters used for language detection.