Jira Service Management & ITSM

Questions about jira service management & itsm. Each one is answered on its own page, which links to the guide that covers it in full.

• Can I change the wording a customer sees?

• Can Out of Office cover an on-call rota?

• Can portal customers have out of office rules of their own?

• Does Out of Office change our SLAs?

• Does Out of Office only work in Jira Service Management?

• What does a service desk customer see in the portal?

Related pages

• FAQ - every question, grouped by topic.