Does Out of Office change our SLAs?

No.

The app has no SLA settings of its own and does not pause, reset or recalculate yours.

A handover to a coverer is an ordinary change of assignee, so the clock keeps running while the agent is away.

Related pages

• JSM Features - where this is covered in full.

• Jira Service Management & ITSM - more questions on this topic.