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Mention Detection and Auto-Reply

Overview

Out of Office Assistant includes intelligent mention detection and Auto Reply functionality that helps team members identify when mentioned colleagues are unavailable and ensures appropriate coverage. This feature automatically adds contextual tags to @ mentions and provides automated responses when comments are assigned to users who are out of office.

Out of Office Mention Detection

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Mention Tag Functionality

How Mention Tags Work:

  • Automatic Detection: System monitors based on active Out of Office rules all @ mentions in comments and descriptions

  • Absence Status Check: Verifies if mentioned user has active or upcoming absence rules

  • Contextual Tagging: Adds informative tags next to @ mentions indicating absence status

  • Advance Warning: Shows tags for users who will be out of office soon (configurable timing)

Tag Display Examples:

  1. Comment Examples with Mention Tags:
  2. "@john.smith please review this PR"
  3. └── 🏖️ Out of office Dec 15-20
  5. "@maria.garcia can you approve this request?"
  6. └── ⚠️ Out of office starting tomorrow
  8. "@alex.chen needs to see this before deployment"
  9. └── 🏖️ Out of office until Monday

Mention Detection Triggers

When Mention Tags Appear:

  1. Tag Display Conditions:
  2. ✅ User is currently out of office → Immediate tag display
  3. ✅ User will be out of office soon → Advance warning tag
  4. ✅ User returns within configured timeframe → Return date shown

Tag Timing Configuration:

  • Default Advance Notice: 4 days before absence starts

  • Rule-Based Display: Based on individual rule configurations

  • Active Period Display: Throughout entire absence duration

  • Return Information: Includes expected return date when available

Out of Office Auto-Reply Mechanism

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Automatic Issue Assignment Responses

Primary Auto-Reply Functionality:

  • Assignment Detection: Monitors when issues are assigned to users with active absence rules

  • Automatic Comments: Adds system-generated comments to assigned issues

  • Coverage Information: Includes details about designated coverers

Auto-Reply Comment Examples:

  1. Examples:
  3. "@john.smith is currently out of office (Dec 15-20, 2024).
  4. For urgent matters, please contact jane.doe@company.com.
  5. This issue may need to be reassigned for immediate attention."
  7. "The assigned user @maria.garcia will be out of office starting tomorrow.
  8. Absence period: Dec 16-23, 2024
  9. Coverage contact: team.lead@company.com
  10. Consider reassigning if immediate action is required."

Auto-Reply Triggers

When Auto-Replies Are Generated:

  1. Auto-Reply Trigger Conditions:
  2. 🎯 Issue assigned to user with active absence rule with active message option
  3. 🎯 Bulk assignment operations including out-of-office users with active message option
  4. 🎯 Workflow transitions that modify assignee to absent user with active message option

Auto-Reply Content Elements:

  • Absence message: Automatic individual reply message

  • Coverage Contact: Designated coverer or team contact information

Configuration and Management

Rule-Level Mention & Auto Reply Message Configuration

Mention Tag Settings and Auto Reply Text Field in Rules:

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Configuration Options:

  • Custom Messages: Customize Auto Reply Text Field

  • Enable/Disable Tags: Control mention tag display per rule

  • Advance Timing: Configure 4 days ahead to show warning tags

Best Practices and Recommendations

Configuration Best Practices

Optimal Auto Reply & Mention Settings:

  1. Recommended Configuration:
  2. 🎯 Advance Notice: 4 days for planned absences
  3. 🎯 Auto Reply Messages: Clear, concise absence information
  4. 🎯 Coverage Details: Include specific contact information

Feature Status: ✅ PRODUCTION READY
Next Steps: Issue Context Assignment and Availability Display