The List of Out of Office Rules
Open Apps > Out of Office Assistant in the Jira navigation bar and choose the My Rules tab.
My Rules lists every rule that belongs to you, whether you or an integration created it.
The tab holds three tables in this order:
Current rules - everything that is running, paused or still to start.
Expired rules - rules you created whose end date has passed.
Past integration rules - the same, for rules an integration created.
Three actions sit above the tables. Reload re-reads the rules, including any an integration created since you opened the tab. Change priority sets which source wins when two rules apply at once. Add rule for myself opens the rule form.
What each column shows
Column | What you read from it |
|---|---|
Schedule | Start and end of the absence, with either All day or the times. A rule with no end date reads Open ended. |
Status | One of the four values below. |
Space/JQL | What the rule acts on: All work items, a single space, or JQL for a filter. A warning triangle means another rule overlaps or shadows this one. |
Coverers and Approver Coverers | Who receives the work items, and separately who takes over approvals. Two columns, under the same labels used in Team Availability. |
Message | An icon when the rule carries an out of office message, and nothing when it does not. |
Reassignments | A button counting what the rule handed over, for example 8 of 8 passed. It reports how many of that rule's reassignments succeeded, for example 8 of 8 passed. |
Creator | Where the rule came from: your avatar for one you created, the integration's logo for one it generated. There is no template column, so this is what tells them apart. |
Actions | The Actions button that opens the menu described below. |
The four statuses
Active - running now, and reassigning work.
Inactive - paused. It stays in Current rules and reassigns nothing until you resume it.
Scheduled - saved and waiting for its start date.
Expired - the end date has passed, and the rule has moved to the Expired rules table.
Pause, resume or delete a rule
The Actions button in a row's Actions column opens a menu holding Edit, Delete, Bulk assign, and one pause entry that follows the rule's status: Pause on an active rule, Resume on an inactive one. On a rule an integration created, every one of those entries is greyed out; change that rule at its source instead.
To pause a rule or resume it:
Select Actions in the rule's Actions column.
Select Pause or Resume.
Check the Status column: a paused rule reads Inactive.
To delete a rule:
Select ... in the rule's Actions column.
Select Delete.
How long a rule stays listed
A rule stops counting towards your availability the moment its period ends, and stays in the list for 30 days. After that only rules that actually reassigned work items are kept, so those work items can still be reclaimed; the rest are removed, including integration rules once the absence ends or the integration's state changes. Everything is deleted after 180 days.
Once a rule is deleted at the 180-day mark, its reassignment log goes with it, so reclaim anything you still want back before then.
Related pages
Interface Tour and Navigation Guide - the app's six tabs, and what each one holds
Rule Configuration Guide - creating and editing a rule
Rule Priority and Conflict Resolution - source order, and the warning triangle in Space/JQL
Bulk Assign - handing over open work items
Reclaiming Reassigned Issues - taking work back after an absence
Out of Office User View - your team's availability, and another person's rules