JSM Features

Enhanced Service Management Capabilities

Jira Service Management teams have unique requirements when it comes to maintaining service levels during staff absences. Our JSM-specific features ensure your service desk never misses a beat, with specialized tools for managing customer expectations and SLA compliance.

Discover JSM-exclusive features including:

• Automated customer communication for agent absences

• SLA clock management during out-of-office periods

• Queue redistribution and workload balancing

• Service desk schedule coordination

• Customer portal integration

Learn how these features work together to maintain exceptional service delivery, even when key team members are away.