0. What can Project Admins do in Out of Office on behalf of other users?

Project Admins can manage Out of Office rules for any users in the projects that they administrate.

Note that:

• Rules on behalf of other users created by a Project Admin can only have the scope of a single project
• Users who have Project Admin rights for more than one project will be able to create rules within each of those projects. However, the scope will still be that of a single project.
• JQL rules are not supported for Project Admins.

1. Launch the User View for a relevant project

• As a Project Admin, go to the project that you administrate.
• Then, open the Out of Office User View below Jira Project Pages

All users with access to that project will be listed. Here, you can see:

• the status of each user
• the number of existing rules (including active rules, scheduled rules, and recently expired rules)
• overall absence periods
• coverers
• coverers of approvers

When any other projects are selected, the project admin will lose the ability to add rules on behalf of other users.

However, he can still access and check any existing rules.

2. Manage a user's rules

In the Actions column, you can either:

• add rules on behalf of users
• or see existing rules.

Adding rules as a Project Admin

Adding a new rule will open the rule form with a limited scope:

• It's not possible to select All projects
• The list includes only those projects in which the user has project admin rights
• JQL filters are not supported

Managing existing rules as a Project Admin

Project Admins can also manage existing rules, if the scope of that rule falls within one of the projects that they manage

• click on the three-dot button to edit the rule, delete the rule, or download it as a calendar event
• click in the blue icon to reassign open issues within that project to a coverer, as described in this article

3. Reassigns Analytics

When an issue of a user is reassigned by the Out-Of-Office Assistant, you get a lozenge message in the Analytics column.

If you click on it, you see which issue, when and to whom it was reassigned.

It will also show errors when reassigns didn't work, e g. if the assignee is also out of office and has no coverer.

4. Further reading: User Guide

Everything else is identical to the user's view.