Troubleshooting

Enable detailed logging for JIRA and Confluence

The logging level can be increased for troubleshooting. To do this, go to the JIRA/Confluence Logging and Profiling (in the Administration section) configuration and add following new entry:

com.resolution with DEBUG level

After that, the plugin starts detailed logging in the

<JIRA home directory>/log/atlassian-jira.log  

<Confluence home directory>/log/atlassian-confluence.log

Enable detailed logging for Bitbucket

To increase the plugin logging level for the troubleshooting in Bitbucket, please follow the steps below:

1. Mark the checkbox Enable debug logging in the Bitbucket Logging and Profiling configurations:
   
   

   

2. You can choose now between adding the plugin debug logging packages at startup or at runtime:
   
   

   1. To enable plugin debug logging whenever Bitbucket Server is started, edit the <Bitbucket home directory>/shared/bitbucket.properties file (if this file doesn't exist then you should create it) and add the following line:
      logging.logger.com.resolution=DEBUG
      
      

   2. To enable plugin debug logging once Bitbucket Server has been started, edit the <ADMIN_USERNAME> and  <BASE_URL> part with your informations and run the following command in your terminal:
      
      curl -u <ADMIN_USERNAME> -v -X PUT -d "" -H "Content-Type: application/json" <BASE_URL>/rest/api/latest/logs/logger/com.resolution/debug
      

After that, the plugin starts detailed logging in the <Bitbucket home directory>/log/atlassian-bitbucket.log.