Application startup issue - Disable SSO Plugin
Problem Description
After installing, updating, enabling, or configuring the SAML Single Sign-On plugin (by Resolution) for Atlassian Data Center or Server products such as Jira, Confluence, Bitbucket, Bamboo, or Fisheye/Crucible, the application crashes or fails to start.
When to Use This Guide
The application fails to start after plugin changes.
Access via the standard Plugin Manager UI is not possible.
Solution
JIRA and Confluence Server & Confluence Data Center:
You can temporarily disable the SAML Single Sign On plugin for Atlassian Data Center / Server at startup, using the following startup script commands:
Application | Operation System | Command |
|---|---|---|
JIRA | Windows | <installation-directory>/bin/start-jira.bat /disableaddons=com.resolution.atlasplugins.samlsso.Jira:com.resolution.samlwrapper-plugin |
Linux |
| |
Confluence | Windows | <installation-directory>/bin/start-confluence.bat /disableaddons=com.resolution.atlasplugins.samlsso.Confluence:com.resolution.samlwrapper-plugin |
Linux |
|
Please note: This feature does not work for JIRA Data Center applications
Bitbucket Data Center & Server and Bamboo Server:
Delete all files starting with samlsso and samlwrapper in the following directory:
Bitbucket: <home-directory>/shared/plugins/installed-plugins
Bamboo: <home-directory>/plugins
Fisheye-Crucible: <instance-directory>/var/plugins/user
Start the application.
Clear SAML SSO Config:
To clear the current configurations, so the plugin can be enabled again with an empty configuration page, follow this guide: Clear the configuration
Please know: The plugin configurations can't be restored after clear if you have no backup created with the "Download XML" function before.