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Application startup issue - Disable SSO Plugin

Problem Description

After installing, updating, enabling, or configuring the SAML Single Sign-On plugin (by Resolution) for Atlassian Data Center or Server products such as Jira, Confluence, Bitbucket, Bamboo, or Fisheye/Crucible, the application crashes or fails to start.

When to Use This Guide

  • The application fails to start after plugin changes.

  • Access via the standard Plugin Manager UI is not possible.

Solution

Option 1: Temporarily Disable the Plugin at Startup

Jira (Server) and Confluence (Server & Data Center)

Use the following commands based on your operating system:

Jira:

  • Windows:

    1. <installation-directory>\bin\start-jira.bat /disableaddons=com.resolution.atlasplugins.samlsso.Jira

  • Linux:

    1. <installation-directory>/bin/start-jira.sh --disable-addons=com.resolution.atlasplugins.samlsso.Jira

Confluence:

  • Windows:

    1. <installation-directory>\bin\start-confluence.bat /disableaddons=com.resolution.atlasplugins.samlsso.Confluence

  • Linux:

    1. <installation-directory>/bin/start-confluence.sh --disable-addons=com.resolution.atlasplugins.samlsso.Confluence

Limitations

  • This method is not supported for Jira Data Center.

  • Not applicable if the application cannot initiate at all (severe JVM or memory issues).

Option 2: Manually Remove Plugin Files

Follow these steps if Option 1 isn't feasible:

  1. Stop your application.

  2. Navigate to the plugin directories:

Application

Plugin Directory Path

Bitbucket

<home-directory>/shared/plugins/installed-plugins

Bamboo

<home-directory>/plugins

Fisheye/Crucible

<instance-directory>/var/plugins/user

  1. Delete all files beginning with:

    • samlsso

    • samlwrapper

  2. Restart your application.

Limitations

  • Manual intervention carries a risk of accidental deletion of unrelated files. Exercise caution.

  • Changes to plugins are permanent and irreversible without backups.

Option 3: Clear Plugin Configuration

If the issue persists after disabling the plugin:

  • Clear the SAML SSO plugin configuration following this guide.

Important: Clearing the configuration is irreversible. Always backup your configuration by downloading the XML before proceeding.

Additional Resources

Support

If issues persist or further assistance is needed, please contact support via https://jira.resolution.de/servicedesk/customer/portal.