Troubleshooting
Solutions for common issues when using NASA. If your problem is not listed here, contact resolution support.
Before contacting support, try: (1) Refresh the page, (2) Clear browser cache, (3) Check your Jira permissions, (4) Verify the app is installed in Manage Apps.
App Access Issues
The NASA app is not loading or opening correctly. What should I do?
Try these steps in order:
Refresh the application page.
Clear your browser cache.
Restart your Jira session.
If the problem persists, contact your Jira administrator or resolution support.
The NASA app does not show up in my Jira. How do I fix this?
Check the Manage Apps section under the Apps menu to verify that NASA is still installed on your Jira Cloud instance. This requires Jira admin permissions. If the app is missing, reinstall it from the Atlassian Marketplace.
How do users access NASA?
Users do not log into NASA directly. Instead, users log into Jira and access the NASA app from the Apps menu within their Jira Cloud instance.
Users are experiencing intermittent access to NASA. What can I do?
Check the following:
Verify the user has the correct Jira permissions.
Test in a different browser or incognito window.
Check your network connection.
If the issue persists, contact resolution support with details about the access pattern.
Display & Navigation
My standup stream is not displaying the correct information. How do I resolve this?
Ensure the stream is linked to the correct Jira board with the appropriate filters. Review the board and filter configuration in your stream settings.
I cannot edit certain standup streams. Editing options are grayed out.
This is a permissions issue. Check with your Scrum Master or System Administrator to verify your user permissions for that stream.
How do I navigate the NASA app interface?
Refer to the step-by-step guide in our
, or watch the NASA YouTube tutorial. If you still experience issues, contact resolution support.
Sync & Data Issues
I updated my Jira board, but the changes are not reflected in NASA.
Try refreshing the data connection between Jira and NASA. If the issue persists, contact your Jira administrator or resolution support.
My meeting summary is not generating correctly.
Confirm that all stream configurations are correct and that all required data has been entered. Check the
Meeting Settings for the affected stream
.
Some users are not visible during standup meetings.
Check whether the missing users have entered the meeting lobby after preparing their update. Users must join the lobby in the relevant standup stream to appear in the live meeting.
Notifications
I am not receiving notifications from NASA.
Check your notification settings in the
. Ask your Scrum Master or stream admin to verify that notifications are enabled for your stream.
Users are receiving incorrect or outdated notifications.
Review the
to ensure they are up to date. Adjust the notification schedule and recipients as needed.
Getting Help
Where do I report errors or bugs?
Report errors to resolution support. Include the following information:
The error message text
Screenshots of the issue
Steps to reproduce the problem
Your Jira Cloud instance URL
Where can I find logs for troubleshooting?
Logs and error reports can be requested through your Jira administrator or by contacting resolution support.