Updates & Security
Common questions about NASA app updates, data protection, and security practices.
NASA is Cloud Fortified and participates in the Atlassian Marketplace Bug Bounty program.
App Updates
How is the NASA app updated?
NASA is distributed through the Atlassian Marketplace and updates are applied automatically. There is no manual update process - your Jira Cloud instance always runs the latest version.
Are meetings and configuration settings preserved during updates?
Yes. All meetings, configuration settings, and data source connections are preserved when the app is updated.
Does NASA support older versions for backward compatibility?
No. NASA does not maintain backward compatibility with previous versions. The app is always updated to the latest release automatically.
Can users opt in or out of specific updates?
No. Updates are applied automatically to all instances. Individual users cannot opt in or out of specific updates.
Are updates tested before release?
Yes. All updates undergo thorough testing in a staging environment before the production release.
How does NASA communicate upcoming updates or feature changes?
New updates and feature changes are communicated to customers via email. Detailed release notes are available on the Release Notes page.
Security & Data Protection
How does NASA handle security?
NASA relies on the security infrastructure of each Jira Cloud instance. It does not store data outside of Jira and follows Atlassian's security model for Forge apps.
Does NASA integrate with third-party security tools?
No. NASA does not integrate with third-party security tools. Data protection is handled through the security mechanisms provided by Jira Cloud.
Are there known conflicts between NASA and Jira security settings?
No. There are no known conflicts between the NASA app and existing Jira security settings.
Communication & Support
Where can I find release notes?
Release notes for each version are published on the Release Notes page.
What should I do if an update causes issues?
If you experience issues after an update, contact support at resolution support. Include your Jira Cloud instance URL and a description of the issue.