Important Update Effective February 1, 2024!
Due to recent changes in Jira and Confluence, we've made the tough decision to discontinue the OpenID Connect (OIDC)/OAuth app and no longer provide new versions for the newest Jira/Confluence releases as of January 31, 2024.
This is due to some necessary components no longer shipping with Jira/Confluence, which would require some extensive rewrites of the OIDC App.
Important Update! This app will be discontinued soon!
Due to recent changes in Jira, which no longer ships with some components required for our Read Receipts app to run, we've made the tough decision to discontinue the app, as of Februar 5, 2025.
Important Update! This app will be discontinued soon!
We've made the tough business decision to discontinue the app, as of January 11, 2025.
Single Sign on for JIRA Service Desk
The SAML Single Sign On plugin for JIRA Data Center / Server allows Single Sign On for the JIRA Service Desk Customer Portal (https://<jira-baseurl>/servicedesk/customer/portal). To activate the customer portal redirection, you have to enable the Redirect SD Customer Portal checkbox in the SAML SSO configurations under Redirection:
In general, customers can be created and updated during the SSO login, using SAML Attributes received from the Identity Provider (same process for normal users → see Create or update users through SAML Attributes). In addition to the SAML attributes update, customers will also be added to the group specified in the configuration field JIRA SD Customer Groups:
It's not recommended to add SD Customers to a group giving application access (e.g. jira-servicedesk-users), otherwise licenses will be consumed for these users.