Problem

After installing/updating/enabling/configuring the SAML Single Sign On plugin for Data Center or Server, the JIRA/Confluence/Bitbucket/Bamboo/Fisheye-Crucible application crashed and it is not starting anymore.

How can I remove/disable the SAML Single Sign On plugin without the Plugin Manager?

Solution

JIRA and Confluence Server & Confluence Data Center:

You can temporarily disable the SAML Single Sign On plugin for Atlassian Data Center / Server at startup, using the following startup script commands:

<installation-directory>/bin/start-jira.bat /disableaddons=com.resolution.atlasplugins.samlsso.Jira:com.resolution.samlwrapper-plugin

<installation-directory>/bin/start-confluence.bat /disableaddons=com.resolution.atlasplugins.samlsso.Confluence:com.resolution.samlwrapper-plugin

Please note: This feature does not work for JIRA Data Center applications

Bitbucket Data Center & Server and Bamboo Server:

Delete all files starting with samlsso and samlwrapper in the following directory:

Bitbucket:  <home-directory>/shared/plugins/installed-plugins

Bamboo:  <home-directory>/plugins

Fisheye-Crucible: <instance-directory>/var/plugins/user

Start the application.

Clear SAML SSO Config:

To clear the current configurations, so the plugin can be enabled again with an empty configuration page, follow this guide: Clear the configuration

Please know: The plugin configurations can't be restored after clear if you have no backup created with the "Download XML" function before.