Problem

After installing/updating/enabling/configuring the SAML Single Sign On plugin, the JIRA/Confluence/Bitbucket/Bamboo application is crashed and it is not starting anymore.

How can i remove/disable the SAML Single Sign On plugin without the Plugin Manager ?


Solution

JIRA and Confluence:

You can temporarily disable the SAML Single Sign On plugin at startup, using the following startup script commands:

Application Operation System Command
JIRA Windows
<installation-directory>/bin/start-jira.bat /disableaddons=com.resolution.atlasplugins.samlsso.Jira:com.resolution.samlwrapper-plugin
Linux <installation-directory>/bin/start-jira.sh --disable-addons=com.resolution.atlasplugins.samlsso.Jira:com.resolution.samlwrapper-plugin
Confluence Windows
<installation-directory>/bin/start-confluence.bat /disableaddons=com.resolution.atlasplugins.samlsso.Confluence:com.resolution.samlwrapper-plugin
Linux <installation-directory>/bin/start-confluence.sh --disable-addons=com.resolution.atlasplugins.samlsso.Confluence:com.resolution.samlwrapper-plugin


Bitbucket and Bamboo:

Delete all files starting with samlsso and samlwrapper in the following directory:

Bitbucket:  <home-directory>/shared/plugins/installed-plugins

Bamboo:  <home-directory>/plugins

Start the application.


Clear SAMLSSO Config:

To clear the current configurations, so the plugin can be enabled again with an empty configuration page, follow this guide: Clear the configuration

Please know: The plugin configurations can't be restored after clear, if you have no backup created with the "Download XML" function before.