Authentication for Service Management (Desk)

By default, the AWS app does not login users when accessing a customer portal via the direct URL (e.g. <your instance>/servicedesk/customer/portal/1).

However, this can be easily set up.

1. Go to the AWS configuration and scroll down to the Advanced Settings.
   
   

2. Next, we need to add a new entry for Inject Authentication URLs. Click Add Url.
   
   
   
   To inject the authentication for all service desks, add 

   1. /servicedesk.*

   
   

   
   

3. Save the configuration.

Instead of injecting the authentication for all service desks, you can also do this more precisely. See the following example

This will only log in users when accessing the service desk with id 1. By exchanging "1" with a different id, you can control this.