Troubleshooting and Common Issues
What do I do if an embedded monday.com board isn't displaying correctly in Confluence?
Ensure the embed code is correctly inserted and that the monday.com board has been set to a shareable state. Check for any Confluence restrictions that might be blocking the content.
Assumed Answer Link:** [Technical Details - monday.com for Confluence](https://wiki.resolution.de/doc/embed-monday-in-confluence/technical-details)
Why can't some users see the monday.com board embedded in Confluence?
Verify that the users have the necessary permissions both on Confluence (to view the page) and that the board is shared appropriately in monday.com. Also, check if users are logged into monday.com if required.
Assumed Answer Link:** [Frequently Asked Questions - monday.com for Confluence](https://wiki.resolution.de/doc/embed-monday-in-confluence/frequently-asked-questions)
Why is the embedded monday.com board not updating in real-time in Confluence?
While the board should reflect recent changes upon refresh, real-time updates might not be supported directly within the embedded view. Users may need to refresh the Confluence page to see updates.
Assumed Answer Link:** [User Guide - monday.com for Confluence](https://wiki.resolution.de/doc/embed-monday-in-confluence/user-guide)
What should I do if embedding the monday.com board slows down my Confluence page load time?
Consider simplifying the board by reducing the number of items or columns before embedding, and check for any unnecessary scripts or widgets that might be impacting performance.
Assumed Answer Link:** [Technical Details - monday.com for Confluence](https://wiki.resolution.de/doc/embed-monday-in-confluence/technical-details)
How do I resolve error messages when trying to embed a monday.com board?
Check the board’s share settings in monday.com to ensure it’s set to shareable, and verify that the correct embed code is used. Also, review any ad blockers or browser settings that may interfere with embedding.
Assumed Answer Link:** [User Guide - monday.com for Confluence](https://wiki.resolution.de/doc/embed-monday-in-confluence/user-guide)
How can I troubleshoot if interactive features of the monday.com board are not working in Confluence?
Interactive feature are not supported in the monday.com for Confluence app at this stage.
Assumed Answer Link:** [Technical Details - monday.com for Confluence](https://wiki.resolution.de/doc/embed-monday-in-confluence/technical-details)
What steps can I take if the embedding process fails entirely?
Revisit the embedding instructions to ensure all steps were followed correctly. Double-check the monday.com board settings to make sure it’s shareable and inspect the embed code for accuracy. If the problem persists, consult with our support here.
Assumed Answer Link:** [Getting Started - monday.com for Confluence](https://wiki.resolution.de/doc/embed-monday-in-confluence/getting-started)
Why do some embedded boards display an authentication error in Confluence?
This might occur if the board’s share settings in monday.com have been altered or if there’s a mismatch in user permissions. Review the board’s sharing status and the permissions of Confluence users attempting to access it.
Assumed Answer Link:** [Frequently Asked Questions - monday.com for Confluence](https://wiki.resolution.de/doc/embed-monday-in-confluence/frequently-asked-questions)
Can I fix an issue where only part of the monday.com board appears in Confluence?
Adjust the embed size settings to ensure the complete board is visible. Check for any custom CSS or page layouts in Confluence that might be constraining the embedded view size.
Assumed Answer Link:** [User Guide - monday.com for Confluence](https://wiki.resolution.de/doc/embed-monday-in-confluence/user-guide)
Who should I contact for support if I encounter persistent issues embedding monday.com boards in Confluence?
For issues related to the functionality of the monday.com board, contact monday.com’s support team. For embedding or permission issues specific to Confluence, reach out to Atlassian support. You can also consult community forums for both platforms for additional insights.
Assumed Answer Link:** [Technical Details - monday.com for Confluence](https://wiki.resolution.de/doc/embed-monday-in-confluence/technical-details)