Troubleshooting

What should I do if my monday.com board is not appearing in Jira?

Ensure the shareable link is correctly pasted and that you have permission to access the board on monday.com. If issues persist, check if there are any restrictions or updates within the monday.com or Jira platforms that might affect the integration.

Why can't I link a monday.com item to a Jira issue?

Verify that the monday.com for Jira app is properly installed and configured. Ensure that you have the necessary permissions on both platforms. Double-check the item's link and try again.

How do I fix authentication errors with the monday.com for Jira integration?

Re-authenticate the integration by disconnecting and reconnecting your monday.com and Jira accounts. Ensure that all authorization steps are correctly followed.

Why are updates from Jira not reflecting in monday.com?

Check if there's a synchronization delay. Ensure that the items and issues are correctly linked, and verify that there have been no recent changes to the permissions or settings that might affect the integration.

What to do if embedding a monday.com calendar in Jira fails?

Ensure the embed link is correct and that you have permissions to view the calendar in monday.com. If the issue persists, try embedding a different monday.com item to diagnose whether the problem is specific to the calendar.

How do I resolve errors when creating Jira issues from monday.com?

Check if the integration setup is correctly configured for creating issues. Ensure that you have the necessary permissions in Jira to create work items. Review any specific field requirements or configurations that might be missing.

Why is the monday.com panel not showing up in my Jira issue?

Verify the monday.com for Jira app installation and ensure it's enabled for your project. If the problem persists, there may be a need to check with Jira administrators for any project-level settings that might interfere with the app's visibility.

How can I troubleshoot missing data after syncing between monday.com and Jira?

Double-check the linked items and issues to ensure they are set correctly. Verify that all fields expected to synchronize have corresponding and compatible field types on both platforms.

Why are monday.com charts not displaying correctly in Jira?

Ensure the embedded link for the chart is correct and that the chart is set to a shareable/public view in monday.com. Compatibility issues with certain chart types may also need to be considered.

What steps can I take if I'm facing performance issues with the monday.com for Jira integration?

Check both the monday.com and Jira platforms for any ongoing service issues. Minimize the complexity of the boards or issues linked to reduce load times. If problems continue, contact support for both platforms for further assistance.