Requests with long bodies not being translated

Problem statement: 

Long requests are not being translated, triggering message errors like "Input is too long" or "This comment exceeds the character limit for a translation". Longer request bodies may even failed to be fully saved into the customer request. In this case, you will see an error message from Atlassian stating that "the comment is truncated as it exceeds the character limit".

Explanation:

Some of the APIs that the app relies on to process translations have a maximum input limitation. This means that the app will not translate requests, when they are too long to be processed.

Solution:

To ensure that requests are properly translated, please use texts shorter than 10,000 characters. This limit affects to both request descriptions and comments.

If you need to include content that is longer than the mentioned limit, we recommend using attachments, as this won't be touched by the app and therefore won't be affected by the limitation.