Frequently Asked Questions

Can any Jira user schedule a Zoom meeting?

Yes. In order to schedule Zoom meetings, users must be logged into their Zoom account, but basic (free) plans are enough.

What can I do with a free Zoom account?

Users with a free Zoom account can schedule and attend Zoom meetings directly from Jira.

What can I do only with a paid Zoom account?

In addition, users with a paid Zoom plan can record their meetings, store the recordings directly in the Jira issue panel, and import cloud recordings from their Zoom account.

Can customers join meetings without a Zoom account?

Yes. You only need to share the Meeting link with them, which can be copied from a scheduled Zoom meeting within the Jira issue.

Can meeting recordings be shared with customers via the customer portal?

Yes, recorded meetings can be shared with customers via the customer portal.