Below, you find information to setup Okta with our SAML SSO app. If you need help or have questions, 
you can contact us via our help desk or book a free screen share session at

Step-by-Step Guides

Based on your user provisioning model, pick one of the following step-by-step guides.

In most cases we recommend to use Okta with User Sync.

Some important notes:

  • User Sync functionality is currently only available for Jira, Confluence, Bitbucket and Bamboo.
  • Fisheye only supports Manual User Management.

Which Step-by-Step Guide you should pick?

Depending on your Atlassian product, you can choose from different user provisioning models. 
We recommend using User Sync, since it is easy to setup and maintain

In general, with Okta we support the following ways for user provisioning:

  1. User Sync allows to sync users periodically from Okta, but also when they log in for the first time into your Atlassian product. See our detailed article for User Sync.
  2. Just in Time Provisioning allows to create and update users on-the-fly when they log in. See our detailed article for JIT.
  3. For Manual User Management, the administrator has to create and update users on Okta and your Atlassian product by hand
    We do not recommend it. See our article for Manual User Management.

Model/FunctionAdmin EffortPro's and Con's

User Sync

  • Uses Okta API to perform regular sync
  • Users and groups created & updated shortly after done in Okta
  • Users in Atlassian application can be disabled as a result of a sync, saving licenses
  • Additional attributes can be written to Jira user properties
Just in Time Provisioning


  • Creates & Updates users based on information in the SAML Response during Login
  • Users are only created on their first Login.
  • Users & Groups are updated only during SAML authentication
Manual User ManagementHigh 

  • Here no sync between Okta and Atlassian application happens
  • Needs manual maintenance of two user bases (or is done via custom developments).