How to set up Issue Translation for JSM in combination with Chat for Jira Service Management and Canned Responses

The videos in this section show different examples and configuration possibilities when the three apps are installed in the same Jira Service Management project.

1. Multilingual Chat

This video shows the basic integration between Issue translation for Jira Service Management and Chat for Jira Service Management.

2. Multilingual Chat Templates

This video shows a combination of the three apps: it's possible to trigger canned responses from the chat dashboard that are automatically translated for the customer.

3. Additional automations

It's possible to add numerous automations to the setup above.

• For example, automatic first responses can be translated by default and shared over the chat channel.

• Translated canned responses can also trigger additional actions, like transitioning the issue