Goal

Creating organizations based on connector attributes and assign the user to it.
You could also only assign users to organizations already existing.

Limitations

• organizations are currently created for all service desks in your Jira

• a user with administrative permission needs to be added to the Users and roles section for each project

  • the role type is not important, only that the admin user is assigned one in the first place

• if an admin is not assigned to a role on a project, creating organizations on the following projects will fail

  • so if one is already missing on service desk project 1, creating organizations will fail on project 2+

Please do not hesitate to contact us via https://www.resolution.de/go/support, if the below guide won't work for you.
Prepare a support zip already (https://confluence.atlassian.com/support/create-a-support-zip-790796819.html), so that we search the log files for errors.

Setup-Guide

Make sure an administrator user is assigned to the service desk project (Users and roles).

• Edit your User Sync connector and open the advanced settings

• add one or two more Application Attributes attributes to the Attribute Mappings table

  1. JIRA.ATTR_ORGANIZATIONS

  2. JIRA.ATTR_ORGANIZATIONS_CREATE (only if you want to create organizations not existing yet)

• assign the following values as Connector Attributes for these

  1. any single value attribute from your IdP, i.e. department (department) in Azure AD

  2. true{} (only if you want to create organizations not existing yet)

This is what the mapping would look like:

If you don't want to create organizations, just don't create the second mapping.