Troubleshooting & Common Pitfalls
10. Troubleshooting & Common Pitfalls
Issue / Symptom | Possible Cause | Solution |
|---|---|---|
Unable to Connect to HubSpot | Invalid API Key / OAuth credentials | Regenerate your key or re-authenticate with the correct HubSpot account. |
No HubSpot Data Appearing on Jira Issues | Permissions not granted or user not in correct group/role | Update view permissions in the app settings so relevant teams can see the data. |
Data Sync Delays | Rate limiting or large data sets | Check HubSpot’s API usage limits. Ensure no mass updates are happening at the same time. |
Field Mismatch / Errors | Trying to sync incompatible data types (e.g., text to dropdown) | Update field mapping to compatible types (string to string, dropdown to single select). |
Multiple Contacts Not Showing | Settings only allow for a single contact match | Adjust your configuration to display multiple contacts (if supported by your version). |
Jira Issues Not Updating in HubSpot | Sync direction is set to one-way (HubSpot → Jira) | Enable two-way sync for the relevant fields/status updates. |
Pro Tip: If you see error messages in Jira logs or the admin console, screenshot them and search the documentation or contact support with the exact wording. This can speed up resolution.
12. Performance & Scalability Considerations
Handling Large Data Volumes: If you have thousands of contacts or deals, be aware of API rate limits. Consider incremental syncing or focusing only on key properties to avoid performance bottlenecks.
Monitoring: Keep an eye on sync logs (if available) to identify spikes in calls or potential bottlenecks.
Jira Data Center: For enterprise-scale usage, ensure each node in your Data Center deployment has the app installed and configured consistently.
13. Contact & Support
If you encounter issues beyond the scope of this documentation or have feature requests:
Visit our Support Portal (link to your support site)
Check our Knowledge Base for additional articles or updates
Email our Support Team at support@example.com
We’re always happy to help you get the most out of HubSpot for Jira. Don’t hesitate to reach out with questions, feedback, or success stories.