Can I edit Jira issue properties from HubSpot?

Yes, you are able to see and edit Jira issue properties in HubSpot, as long as they have been selected during the setup of the connection. 

Can I edit HubSpot object properties from Jira?

No, users cannot edit HubSpot properties in the current version of HubSpot CRM for Jira. 

Can I create HubSpot objects from Jira?

Yes, users are able to create HubSpot objects within Jira (if they have been given this permission during the setup of the connection). 

Does HubSpot CRM for Jira support custom properties?

Yes, HubSpot CRM for Jira supports custom properties from both HubSpot and Jira (make sure they are checked when setting up the connection). 

In the issue panel in Jira, I see an error message that the configuration is missing, but I have successfully created a connection to my HubSpot account and on the HubSpot side I can see a card where I can link issues. What is causing this?

Please make sure that the group "atlassian-addons-admin" still has permission to Browse Users and Groups in the global permissions.

When I try to authenticate the Hubspot connection, I receive an error that it's already connected. How can I fix this?

This happens if you have another Jira instance connected to Hubspot. Because of technical limitations, only one Jira instance can be connected to the same Hubspot. You need to delete one of the connections first before you can authenticate the other.

Can any Jira user edit HubSpot CRM objects without having a HubSpot account?

No, the current version of the app only allows Jira users to read and create HubSpot CRM objects.

Can any Jira user read HubSpot CRM objects without having a HubSpot account?

Yes, as long as they have permission to access the issue and the space where that information has been added.

Can I link HubSpot CRM objects with a free account?

Yes, HubSpot CRM objects can be linked in Jira Cloud from a free HubSpot CRM. 

Can I link HubSpot CRM objects without a HubSpot account?

Once the connection has been established, Jira users with the right permissions can link HubSpot CRM objects in a Jira issue without the need for an account in HubSpot tied to that user.

Can I use your app (Jira issue card) together with a customized sidebar in HubSpot?

Yes, it is possible. Please note, that you need to adjust the default view (default sidebar) because mostly the Jira issue card is not added there. After you add the card in the default view (and the customized sidebar), our Jira Issue card will be shown in the customized sidebar, too.

Does HubSpot CRM for Jira help comply with GDPR and other privacy regulations?

Yes, HubSpot CRM for Jira is a very smart approach to some GDPR requirements. For example, as soon as personal and company records are removed from HubSpot, they will disappear from Jira Cloud.