Important Update Effective February 1, 2024!
Due to recent changes in Jira and Confluence, we've made the tough decision to discontinue the OpenID Connect (OIDC)/OAuth app and no longer provide new versions for the newest Jira/Confluence releases as of January 31, 2024.
This is due to some necessary components no longer shipping with Jira/Confluence, which would require some extensive rewrites of the OIDC App.
Important Update! This app will be discontinued soon!
Due to recent changes in Jira, which no longer ships with some components required for our Read Receipts app to run, we've made the tough decision to discontinue the app, as of Februar 5, 2025.
Important Update! This app will be discontinued soon!
We've made the tough business decision to discontinue the app, as of January 11, 2025.
Support
How can I contact support if I'm experiencing issues with the HubSpot for Jira integration?
You can contact support through the Resolution Support Page. [Support Page](#)
What information should I provide when submitting a support ticket for the integration?
Include detailed information about the issue you're encountering, steps to reproduce the problem, any error messages or logs, and your current versions of HubSpot and Jira. [Ticket Submission Guide](#)
Is there a community forum where I can ask questions or share tips about the integration?
Yes, both HubSpot and Atlassian have active community forums where users share advice, solutions, and ask questions about various integrations, including HubSpot for Jira. [Community Forums](#)
Do you offer any training or resources for getting the most out of the HubSpot for Jira integration?
Comprehensive documentation, tutorials, and webinars are available on both the Atlassian and HubSpot platforms, offering insights into maximizing the utility of the integration. [Learning Resources](#)
How quickly can I expect a response after submitting a support ticket?
Most queries receive an initial response within 24-48 hours. [Support SLA](#)
Are there any self-help resources or troubleshooting guides available for the integration?
A collection of self-help resources, including FAQs, troubleshooting guides, and how-to articles, are available on the support portal for the integration. [Self-Help Resources](#)
Can I request new features or suggest improvements for the integration?
Yes, user feedback is highly valued, and you can submit feature requests or suggestions through the Atlassian Marketplace listing feedback section or via the dedicated form on the HubSpot App Marketplace. [Feature Request Portal](#)
What's the process for escalating a support ticket if my issue isn't resolved?
If your support needs aren't met, you can request escalation within your ticket. Provide additional context on the urgency, and a senior support agent or manager will review your case. [Ticket Escalation Process](#)
Do you provide any guarantees or SLAs for resolving support issues?
Details on resolution times and support commitment can be found in your service agreement. [Service Level Agreements (SLAs)](#)