Important Update Effective February 1, 2024!
Due to recent changes in Jira and Confluence, we've made the tough decision to discontinue the OpenID Connect (OIDC)/OAuth app and no longer provide new versions for the newest Jira/Confluence releases as of January 31, 2024.
This is due to some necessary components no longer shipping with Jira/Confluence, which would require some extensive rewrites of the OIDC App.
Installation and Configuration
How do I set up Issue Translation for Jira Service Management for the first time?
To begin using Issue Translation in Jira Service Management, first install the application from the Atlassian Marketplace. After installation, go to the app's settings within your Jira configuration menu to specify translation preferences for each project and set default languages. Detailed setup instructions are available in the documentation.
More information: For a comprehensive guide on getting started, visit the Getting Started section.
What languages are supported by Issue Translation for Jira Service Management?
The application supports translation between any two languages through its integration with the Google Translate API. This enables a multilingual support environment within Jira Service Management without the need for multilingual support staff.
More information: For additional details and a complete list of supported languages, check out the User Guide.
Can Issue Translation automatically assign issues based on language?
Yes, when combined with Automation for Jira, Issue Translation can automatically route tickets written in specific languages to agents proficient in those languages.
More information: Further details can be found in the Automation and reports guide.
How does Issue Translation handle translation quality?
While relying on Google Translate API for high-quality translations, the application provides resources for addressing and correcting inaccuracies in translations.
More information: For assistance and best practices on translation quality, visit the Troubleshooting section.
Is there an additional cost for using Google Translate API with the app?
The costs associated with Google Translate API usage are managed by the app's developer, resolution.
More information: For more details on app pricing, consult the Pricing FAQ.
Can I automate tasks based on the language of a ticket?
Yes, the application supports automation based on ticket language, enabling language-specific queues, reports, and SLAs.
More information: Learn more about automation and reporting in the Automation and reports guide.
Can I try Issue Translation for Jira Service Management before buying it?
A trial version of Issue Translation is available for testing its features and capabilities.
More information: For trial access details, refer to the Atlassian Marketplace or the Pricing FAQ.
Can Issue Translation maintain the formatting of my original issues, such as tables, code snippets, or embedded images, after translation?
The app currently maintains the original format for tables and is working towards supporting additional rich content formats.
Feature request: If you encounter issues with content support, please raise a ticket here.
Is it possible to translate attached documents or images containing text within Jira issues?
Currently, the app does not support the translation of attached documents or images. It only translates text within specific issue elements like summaries, descriptions, comments, and text-based custom fields.
Feature request: To support the translation of attachments and images, vote for this feature here.
Can I exclude certain parts of an issue from being translated to maintain confidentiality or integrity?
The app translates entire customer requests and conversations between customers and agents. However, translations do not compromise confidentiality as they are not accessible by users without issue access permissions.