Important Update Effective February 1, 2024!
Due to recent changes in Jira and Confluence, we've made the tough decision to discontinue the OpenID Connect (OIDC)/OAuth app and no longer provide new versions for the newest Jira/Confluence releases as of January 31, 2024.
This is due to some necessary components no longer shipping with Jira/Confluence, which would require some extensive rewrites of the OIDC App.
Pricing and Licensing
How is Issue Translation priced for Jira Service Management?
Pricing for Issue Translation is detailed in the Atlassian Marketplace. Here are some pricing examples based on user tiers:
- Up to 10 users: Free
- 100 users: 1.25 USD per user
- 500 users: 0.67 USD per user
- 1,000: 0.49 USD per user These prices are inclusive of the translation service costs.
Is there a free trial available for Issue Translation, and how can I access it?
A 30-day free trial is available on the Atlassian Marketplace. You can start the trial by selecting "Try it free" on the app's page.
Do I need to pay extra for using translation services like Google Translate or Microsoft Azure with the app?
No additional costs are incurred for translation services; these are covered by us for our customers.
What happens to my data if I decide not to continue my subscription to Issue Translation?
Post subscription cancellation, historical translations remain accessible, but the app's features will be unavailable.
Does the licensing fee vary based on the volume of translations or number of languages supported?
Licensing fees are solely based on the number of JSM agents and not on translation volume or language count.
How is the licensing managed for hybrid environments, with instances both in Cloud and Server?
Issue Translation for JSM is exclusively available for Atlassian Cloud environments.
Is there a cap on the number of translations or API calls included in the base license fee?
There is no cap; API usage and associated costs are balanced with the overall customer license fees.
Are volume discounts available for large-scale deployments across an enterprise?
Due to the inherent costs of translation services, volume discounts are not typically offered.
Can the translations be selectively enabled for certain teams or projects to manage costs?
Translations can be project-specific; however, API call costs do not affect the app's license fee.
Are costs related to data storage or API usage included in the license, or are these billed separately?
All API usage costs are encompassed within the license fee, with no separate billing for data storage or API usage.