Important Update Effective February 1, 2024!
Due to recent changes in Jira and Confluence, we've made the tough decision to discontinue the OpenID Connect (OIDC)/OAuth app and no longer provide new versions for the newest Jira/Confluence releases as of January 31, 2024.
This is due to some necessary components no longer shipping with Jira/Confluence, which would require some extensive rewrites of the OIDC App.
Important Update! This app will be discontinued soon!
Due to recent changes in Jira, which no longer ships with some components required for our Read Receipts app to run, we've made the tough decision to discontinue the app, as of Februar 5, 2025.
Important Update! This app will be discontinued soon!
We've made the tough business decision to discontinue the app, as of January 11, 2025.
Integration into Other Services
How do I integrate Google Translate with Issue Translation for real-time issue and comment translations?
The app integrates directly with Google Translate, allowing for immediate translation in any enabled project without additional setup.
Can Issue Translation work alongside other Jira Service Management apps, like automation tools or customer satisfaction survey plugins?
Yes, Issue Translation is compatible with other Jira Service Management apps, enhancing functionality with native and third-party tools.
More information: For details on app integrations, see the Integrations guide.
Can Issue Translation leverage Azure Cognitive Services for translations, and how can I set this up?
Currently, Issue Translation for JSM is exclusively integrated with Google Translate, with no immediate plans to include Azure Cognitive Services.
Can I integrate Issue Translation with chat platforms for translating live chat sessions within Jira Service Desk?
Issue Translation seamlessly integrates with Chat for JSM, facilitating connections to platforms like Slack and Microsoft Teams.
More information: For comprehensive integration insights, visit the Integrations page.
How does Issue Translation interact with Jira’s email handling? Can translated responses be automatically emailed to customers?
Translated responses can be emailed to customers based on the translation mode active for the project, either showing only the translation or both the original and translated texts.
More information: For further details on email interactions, refer to the User Guide.
What are the steps for integrating translation analytics from Issue Translation into our reporting tools or dashboards?
Issue Translation allows for the use of the "customer language" custom field to analyze and report on issues based on language, leveraging JQL for detailed insights.
More information: For more on utilizing translation analytics, check the Automation and Reports guide.
How can Issue Translation be integrated with Slack for translating messages related to Jira issues?
Connect Issue Translation to Slack via the new JSM chat functionality, enabling message translation with the #translate command.
More information: For a step-by-step guide, see the JSM Chat documentation.
Can the app integrate with Confluence to translate Jira issue links or references within Confluence pages?
Issue Translation for JSM does not currently offer direct integration with Confluence for translating content related to Jira issues.
Is it possible to use Issue Translation with customer support chatbots to automatically translate queries and responses?
Issue Translation can be used alongside chatbots within Jira Service Management, offering seamless translation for enhanced customer support.
More information: For integration capabilities, visit the Integrations section.
Can Issue Translation support the translation of dynamic forms or surveys that are linked to Jira issues?
The app focuses on translating user-generated content within Jira issues and does not currently extend to dynamic forms or surveys.
How can Issue Translation be leveraged for translating user stories or requirements documents during agile development processes in Jira?
For translating content in Jira Software or Jira Work Management, consider using the companion app, Issue Translation for Jira.