Support and Troubleshooting
How can I contact Smartsheet support for issues with the Confluence app?
Please open a ticket or schedule a call with our support team.
Are there any troubleshooting tips for common issues users might encounter with Smartsheet for Confluence?
Yes, please check them in the troubleshooting section.
Can users track the status of incidents?
Users can check any incidents on our status page. Also, after reporting a bug, users can review the status of that bug.
If a Smartsheet's sharing settings are changed, does it impact permission in Confluence?
Yes, depending on the changes, the sheet can become unavailable in Confluence.
For more information, please review the User Guide.
What happens if a shared Smartsheet is deleted?
The sheets will become unavailable, and an error message will be displayed on the Confluence page where it is embedded.
For more information, please review the User Guide.
What kind of data is collected by Smartsheet for Confluence for analytics or troubleshooting purposes?
You can get more info on the optional collected data for analytics in the In-App Analytics section.
For further information about the rest of the data we collect, please refer to the Privacy & Security tab on the marketplace.
What happens to embedded Smartsheets when I deactivate my Smartsheet account?
The sheets from that account will become unavailable, and an error message will be displayed on the Confluence page where it is embedded.
For more information, please review the User Guide.