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Using JQL to report on issues reassigned by Out of Office

Building a JQL of issues with assignees changed by Out of Office

JQL can look up which issues have had their assignees changed by the app. In order to do this, the app must be called with the ID "59fb203e1c0767667b2ce0ad".

Here's a full example of the syntax for these queries:

  1. assignee CHANGED BY "59fb203e1c0767667b2ce0ad" AFTER "date1" BEFORE "date2" FROM "userID1" TO "userID2"

  • The JQL must contain the expression "assignee CHANGED BY "59fb203e1c0767667b2ce0ad"

  • The AFTER and BEFORE parameters are optional and can be used to track assignee changes over a specific period of time

  • The FROM and TO parameters are also optional. 

Building reports that capture Out of Office reassignments

Using native Jira gadgets

Here are some examples of reassignment reports built with Jira native gadgets:

Gadget

Chart

Use Case

Filter results




 

Screen Shot 2023-02-01 at 9.47.16 AM.png


Full list of issues reassigned by Out of Office

Sample Query


  1. assignee CHANGED BY "59fb203e1c0767667b2ce0ad"



Gadget: Two Dimensional Filter Statistics



Screen Shot 2023-02-01 at 9.48.25 AM.png

Explore this chart! There are many combinations available (Creator, Epic Link, Sprint, Category...)


Identify how issues are being reassigned across the company

Sample Query


  1. assignee CHANGED BY "59fb203e1c0767667b2ce0ad"




Gadget: Pie Chart



Screen Shot 2023-02-01 at 9.56.25 AM.png

Track the progress of reassigned issues

Sample Query


  1. assignee CHANGED BY "59fb203e1c0767667b2ce0ad" BEFORE "date2" AFTER "date1"



Gadget: Pie Chart



Screen Shot 2023-02-01 at 9.55.21 AM.png

Track the reassigned workload per coverer

Sample Query


  1. assignee CHANGED BY "59fb203e1c0767667b2ce0ad" BEFORE "date2" AFTER "date1"



Gadget: Issue statistics



Screen Shot 2023-02-01 at 11.21.40 AM.png

Track the reassigned workload per coverer


  1. assignee CHANGED BY "59fb203e1c0767667b2ce0ad" BEFORE "date2" AFTER "date1"



Gadget: Two Dimensional Filter Statistics





Screen Shot 2023-02-01 at 9.54.12 AM.png

You can restrict how many coverers are shown with the TO parameter


Creator to Coverer Path

Sample Query


  1. assignee CHANGED BY "59fb203e1c0767667b2ce0ad" TO "{userID of coverer}"



Gadget: Pie Chart

Screen Shot 2023-02-01 at 11.50.20 AM.png

Assignee to Coverer Path

Sample Query


  1. assignee CHANGED BY "59fb203e1c0767667b2ce0ad" from "{user ID of original assignee}"



Gadget: Issues Calendar

Screen Shot 2023-02-01 at 11.10.20 AM.png

Reassignment Calendar

Sample Query


  1. assignee CHANGED BY "59fb203e1c0767667b2ce0ad"



Gadget: Created vs Resolved Chart

Screen Shot 2023-02-01 at 11.12.43 AM.png

Track whether reassigned issues are being taken care of

Sample Query


  1. assignee CHANGED BY "59fb203e1c0767667b2ce0ad"



Using Custom Charts for Jira

Out of Office reassignments can be read by any reporting apps from the Atlassian Marketplace, like Custom Charts for Jira, that support JQL expressions.


A main advantage of Custom Charts for Jira is the ability to connect any number of gadgets to a Simple Search gadget, such that the charts display different statistics on the JQL and filters applied to the Simple Search.

See the example below:

custom charts simple search.png

For more inspiration, you can read a blog article on 14 dashboard gadgets to nail capacity planning in Jira with Custom Charts.