Out Of Office Assistant for Jira Cloud
Out of Office Assistant is a Jira Cloud app for planned absences. Someone who will be away records a rule that says when they are gone, which work items it covers and who picks them up. While that rule runs, the app hands those work items to the coverers named on it, passes Jira Service Management approvals to the approver coverer, and shows the person's status on the work items and screens where they appear.
This space is the product documentation. The app opens on Team Availability, which lists the people you can see with their current status, their absence period and who is covering for them.
Start here
If you have not used the app before, work through Getting Started. It takes you from installing the app to a first working rule, and marks the steps that need a Jira administrator.
If your site is coming from the earlier Connect version of the app, read Migrating from Connect to Forge before anything else. It sets out what carries over on its own and what an administrator has to change by hand. Pages describing the Connect version are kept under Archive (Connect version).
Video introduction
The video below was recorded on an earlier version of the app. Screen names and some of the integrations it demonstrates have since changed, so follow the pages in this space rather than the video where the two disagree.
Get help
If the pages here do not answer your question, raise a ticket with resolution support - the app's Support tab reaches the same team from inside Jira, and Interface Tour and Navigation Guide describes what is on it.
The rest of this space
Features - rules in depth: coverers, templates, timezones, which rule wins when two overlap, handing over work items you already have, and taking them back when you return.
JSM Features - approval delegation, agent availability in the customer portal, and what a service desk customer is told when their agent is away.
Integrations - rules created for you from Microsoft Outlook, Google Calendar, Slack and Tempo, and the app's REST API.
Quick Reference Guides Jira Out of Office - a one-page summary for each role, from end user to Jira administrator.
FAQ - short answers grouped by topic, including troubleshooting.
Privacy and Security - what the app stores and how that data is handled.
Release Notes - what changed in each release.