After completing this setup guide, you will have setup Google Cloud Identity and your Atlassian product for the SAML SSO app and also User Sync. Additionally, you will enable the SSO redirection and test SSO.


To use the SAML SSO app with GSuite, you need the following:

  • An Google Cloud Identity subscription
  • A (trial) subscription for the SAML SSO app
  • Admin access to your Atlassian product

Video Guide

Here you will find a detailed video guide soon. 

Step-by-Step Setup Guide

Configure Google Cloud Identity for User Sync

For this tutorial, User Sync needs to be set up first before you can configure SSO.

Please first setup User Sync for GSuite by following this tutorial.

Configure GSuite for the SAML SSO App

Go to http://admin.google.com and click on "Apps", then "Web and mobile apps".

Afterwards, click on "Add app", then "Add custom SAML app".

In the next window, give the application a name, and click on "CONTINUE".

Next, click "DOWNLOAD METADATA" and save the file to your computer, and click "CONTINUE".

Next, for "ACS URL" and "Entity ID" enter "https://<base-url>/plugins/servlet/samlsso" (without quotes) and substitute "<baseURL>" with the URL to your Atlassian product.

For "Name ID", make sure that "Name ID Format" is set to "UNSPECIFIED" and that "Name ID"  is set to "Basic Information > Primary email".

Click "CONTINUE" to proceed.

Next click "ADD NEW MAPPING".

Add the following mapping and press FINISH to continue. Next, you will configure the SAML SSO plugin in your Atlassian product.

Configure Your Atlassian Product for the SAML SSO App

Install the SAML SSO App

In your Atlassian product, open the in-product marketplace as described in the Atlassian documentation.
Search for "resolution saml" and click "Install" for SAML Single Sign On (SSO) by resolution Reichert Network Solutions GmbH

After the installation is complete, click on Manage, then choose Configure

Now, you are on the Add-on / app configuration page and the first step of the setup wizard will appear.


Configure the SAML SSO App

After you clicked "Configure", the Wizard will be triggered. If not, or if you want to add another Identity Provider (IdP) to your existing configuration, click on "Add new IdP +". This guide assumes, that you there is no IdP configured.

The Wizard greets you with information, click on "Add New IdP" to proceed.

Choose Google Cloud identity (G Suite) for the Identity Provider. Keep the Authentication Protocol set to SAML2. You must also provide a (unique) name.

Click "Next".

Click on "Select Metadata XML File".

Select the file you have downloaded before and click "Choose".

Click on "Import".

Click "Next" to continue.

If you configured your Atlassian product and your Identity Provider in a common way, you do not need to change anything here. In that case, just click "Next".


For "User Update Method" choose "Update with UserSync-Connector" and for the UserSync-Connector, choose your G Suite connector.

For the Lookup Attribute, enter "mail".

Testing SSO

The wizard also allows to test the Single Sign On. Just follow the steps to test if the login works as expected. 

Click on "Start test" to proceed.


Copy the orange marked link and open a new incognito/private tab or a different web browser. Then, paste the link and navigate to it. 


You will be now redirected to GSuite's login page. Please log-in with you username and password. 

If everything worked fine, you will log in into your Atlassian product. In the other tab/browser in which you were configuring the SAML SSO plugin, you can see also the "SUCCESS" status, if everything worked as expected. Click Next to proceed.


You will be now redirected to GSuite's login page. Please log-in with you username and password.