Displaying Agent Availability in the JSM Portal
New Out of Office panel in the portal ticket view
Agent availability can be displayed in the JSM Portal. This allows to manage customers expectations.
When no agent is assigned to the ticket, the panel will display the label "Unassigned"
Understanding the Availability Panel
The panel displays the same information contained in the Out of Office issue context for the Current Assignee section:
Avatar
Username
Status (Available, Leaving Soon, Out of Office, * Unassigned)
Dates of absence
For example: the issue below assigned to Ad Mihn...
Looks as follows in the JSM portal:
# Enabling the availability panel
Note that the following steps can only be executed by a Jira administrator.
4. Access the Out of Office Assistant
From the Jira top menu, go to Apps > Out of Office Assistant
5. Access User administration
6. Click on Global Settings
7. Select projects
Add the desired JSM projects in the option "Display agent OoO status in the Customer Portal"
8. Don't forget to Save changes!
