Important Update Effective February 1, 2024!
Due to recent changes in Jira and Confluence, we've made the tough decision to discontinue the OpenID Connect (OIDC)/OAuth app and no longer provide new versions for the newest Jira/Confluence releases as of January 31, 2024.
This is due to some necessary components no longer shipping with Jira/Confluence, which would require some extensive rewrites of the OIDC App.
Important Update! This app will be discontinued soon!
Due to recent changes in Jira, which no longer ships with some components required for our Read Receipts app to run, we've made the tough decision to discontinue the app, as of Februar 5, 2025.
Important Update! This app will be discontinued soon!
We've made the tough business decision to discontinue the app, as of January 11, 2025.
Displaying Agent Availability in the JSM Portal
New Out of Office panel in the portal ticket view
Agent availability can be displayed in the JSM Portal. This allows to manage customers expectations.
When no agent is assigned to the ticket, the panel will display the label "Unassigned"
Understanding the Availability Panel
The panel displays the same information contained in the Out of Office issue context for the Current Assignee section:
Avatar
Username
Status (Available, Leaving Soon, Out of Office, * Unassigned)
Dates of absence
For example: the issue below assigned to Ad Mihn...
Looks as follows in the JSM portal:
# Enabling the availability panel
Note that the following steps can only be executed by a Jira administrator.
4. Access the Out of Office Assistant
From the Jira top menu, go to Apps > Out of Office Assistant
5. Access User administration
6. Click on Global Settings
7. Select projects
Add the desired JSM projects in the option "Display agent OoO status in the Customer Portal"
8. Don't forget to Save changes!
