Goal

Creating organizations based on connector attributes and assign the user to it.
You could also only assign users to organizations already existing.

Limitations

• organizations are currently created for all service desks in your Jira
• a user with administrative permission needs to be added to the Users and roles section for each project
  • the role type is not important, only that the admin user is assigned one in the first place
• if an admin is not assigned to a role on a project, creating organizations on the following projects will fail
  • so if one is already missing on service desk project 1, creating organizations will fail on project 2+

Please do not hesitate to contact us via https://www.resolution.de/go/support, if the below guide won't work for you.
Prepare a support zip already (https://confluence.atlassian.com/support/create-a-support-zip-790796819.html), so that we check the log files for errors.

Setup-Guide

Please note that there's currently a bug discovered in handling organizations with UserSync 2.0.2 (released as part of SAML SSO 5.0.2). Until we fix it, please contact our support (via https://www.resolution.de/go/support) to provide a workaround and configure it meanwhile if required.