Features
Out of Office Assistant records an absence as a rule. These pages cover building a rule, who picks up your work, and where the app shows you are away. If you have no rules yet, start with Getting Started.
Build and manage rules
The My Rules and My Templates tabs.
Rule Configuration Guide - the rule form field by field, and what a rule must contain to be saved. Two checkboxes there set the rule type: Make the rule recurring repeats the absence on chosen weekdays every N weeks, and Show Out of Office status in work item glance only marks you away without reassigning anything and always covers all work items.
Creating Time-Based Rules Manually - absences set to a time of day rather than whole days.
The List of Out of Office Rules - what each column means, the row Actions menu, and how long a rule is kept after it ends.
Rule Priority and Conflict Resolution - which rule applies when two overlap, and how to order yours against those an integration creates.
Timezone Selection - the timezone a rule's times are read in, and the warning when it differs from your Jira profile.
Templates for Out of Office Rules - reusable scope, coverers, approver coverers and message text, and where the template library lives.
JQL Filter Configuration Guide - scoping a rule by JQL filter rather than by space, and the JQL functions the app adds to Jira.
Decide who covers the work
What happens to work items assigned to someone who is away.
Coverer Setup and Management - naming one coverer or several, how work is shared between them, and leaving work items unassigned instead.
Issue Assignment and Watcher Management - the comment the app posts when it hands a work item over, and adding coverers as watchers.
Bulk Assign - hand over work items already open, in one pass, before you leave.
Reclaiming Reassigned Issues - the record of what each rule reassigned, and taking those work items back when you return.
Show who is away
Availability inside the app and on Jira screens.
Out of Office User View - the Team Availability tab, which lists people as AVAILABLE, LEAVING SOON or OUT OF OFFICE with their active rules and coverers.
Issue Context Assignment and Availability Display - the Out of Office section in a work item's Details column, and reassigning to an available colleague from there.
Mention Detection and Auto-Reply - the tag added beside an @-mention of an absent person, and the rule setting that decides when it appears.
User Inactivity Indicators in Issue Context - flagging people who have not touched a work item lately, against the threshold in App Settings > General Settings.
Board Card Colors - Visual Status - colouring cards on a Jira board from the app's JQL functions. Its example queries use the retired dotted names, which return nothing without erroring, so take the hyphenated spellings from JQL Filter Configuration Guide.
Report and extend
Analytics and Reporting with Out of Office Data - dashboard and gadget reports built on the absence fields. Its example queries predate the Forge field names, so take the current spellings from JQL Filter Configuration Guide.
Jira Automation Rules for Extended Out of Office Scenarios - running Jira's own automation alongside the app, including when an automation assigns work back to someone who is out.
Related pages
Integrations - create rules automatically from Microsoft Outlook, Google Calendar, Slack and Tempo Planner, and manage REST API tokens.
JSM Features - approval delegation, agent availability in the customer portal, and what service desk customers see.
Quick Reference Guides Jira Out of Office - a one-page summary for each role.