The Rule Form

When you click on the "Add Rule" button on the top right side of the Rules List or the modify icon to the right of each line, a form appears:

Rule Settings

• Choose the start and end date of your rule (or switch the end date off to get a open-ended rule)
• Define which issues will trigger the rule. You can specify a single project. You can also filter issues with a JQL rule. This supports both existing filters and custom filters.
• Optionally, choose one or more coverers. With more than one coverers, issues will be reassigned in Round Robyn.
• Write a message. This message will be published as a comment in the issue that has been reassigned to. 
  • If you choose a coverer or an approver coverer you might leave the message empty. Then, no message is sent to the issue as a comment.
• In Service Management Projects you can also add approver coverers.
• Define whether out of office tags should be added when other users mention you while you are Out of the Office
• Define whether Out of Office messages should be shared with customers over the JSM customer portal (and the corresponding email notifications). By default, messages are NOT sent to the customer portal.

Change in the default behavior for sharing Out of Office with customers

Following customers requests, we have changed the behavior for sharing Out of Office messages with customers. By default, rules now do NOT share the message over the customer portal when the issue belongs to a Service project.