Adjusting source priorities
In order to prevent conflicts between two or more rules that could otherwise apply to the same issue, Out of Office allows users to define what source should prevail.
This article describes how to prioritize between different sources, when multiple integrations are creating out of office rules.
In the example below, there are 4 sources for rules:
Manual entries
Slack
Outlook
Tempo
Click on the Source Priority button
The dialog will display the sources that are currently connected.
Drag and drop sources to arrange them in the order that you desire
Don't forget to click save when done!
Finally, check the resulting table to ensure that the order has the desired effects.
Don't forget
It's important to note that:
Rules are ordered by status first, priority second. Active rules will always be at the top, followed by scheduled rules.
Active rules will stop working at the first All projects rule in the list, with the remaining active rules not going into effect.
Keep reading: Criteria for prioritizing rules in case of conflict