Accessing the rules list

To access the Rules list, access the app from the app dropdown in the top menu:

Then, you will be welcomed by the list of Out of Office rules.

The table includes the following columns:

• Start Date, including the start time. It will also include the rule timezone, whenever it has a different value to the instance timezone.  
• End Date, including the end time. This value will be empty for open-ended rules.
• Template. Templates governing rules connect external dates taken from either Outlook or Tempo Planner. The list of integration supporting templates will grow in the future, but for now they be empty for manual rules, REST API rules, Slack rules, and Zapier rules. See Out of Office Templates
• Status. There are 4 possible status: Active, Inactive, Scheduled, and Expired. The 
• Project/JQL. The scope of issues that will trigger the rule. Projects are displayed by their Key, while JQL rules have the label "JQL" and display the query details on hover.
• Coverers. The user or users that will be reassigned to incoming issues
• Approver. Shorter for Approver coverer. The user who will be appointed as delegate for approvals in JSM workflows. See Delegating Approvals with Approver Coverers in Jira Service Management
• Message. The column will be empty when there is no message, and display the bubble icon if there is one. Hover on the icon to see the actual message.
• Source. This column shows whether the rule was created via an external integration, or by a user.
• Reassignments. Displays the statistics of successful reassignments and links to reassigned issues.
• Actions. Depending on the type of rule, it allows to edit the rule, download the calendar file, etc. See section below.
• Bulk Reassignment. Can be used to reassign already open issues. See Assigning open issues to coverers or adding them as watchers.
• On/Off Toggle. Changes active rules into inactive rules and viceversa.

Possible Actions on Rules

There are five different actions:

• Add a new rule, by clicking on the blue button at the top right
• Download event to get the ics file with the rule to load it on calendar applications like Outlook, Google Calendar, or iCalendar. This can be done by clicking on the More actions button → Download Event
• Edit a rule by clicking on the More actions button → Edit rule
• Delete a rule, by clicking on the More actions button → Delete rule
• Switch the rule on or off. Open-ended rules without a defined end date show this toggle on the right side.
• Assign your open issues to coverers or add coverers as watchers. Click on the blue user icon to activate this function.

Besides these operations, clicking on the number in the Reassigns column will produce the full list of issues that have been reassigned by that rule.

Possible Actions on Rules from Integrations

Rules that are automatically generated via a native integration are ready only. This is the case for the following integrations:

• Microsoft Outlook
• Tempo Planner
• Google Calendar (coming soon)

These rules cannot be modified from the rules list. In order to make any changes, note that:

• Dates can be changed from the external source. For example, in the Auto Reply Settings in the case of Outlook; or in the actual plans in the case of Tempo Planner
• The rule configuration can be changed by editing the corresponding template, as described in this article: Out of Office Templates

Historic rules

Out of Office rules and their analytics are currently stored for 30 days after they expire.