FAQ & Troubleshooting
Find answers to common questions about NASA - Not Another Standup App. Browse the categories below or use the search to find specific topics.
FAQ Categories
Category | Description |
|---|---|
Installing NASA, permissions, first-time configuration | |
Linking Jira boards, filters, JSM setup | |
Scrum Master, Coverer, and Participant role management | |
Scheduling, running meetings, timers, lobby | |
Adding issues, search, follow-ups, creating issues | |
Stream names, questions, templates, filters | |
Team Journal stats, My Overview metrics | |
Slack reminders, notification timing | |
App loading issues, sync problems, browser issues | |
App updates, data protection, known issues |
Top Questions
How do I start a live meeting?
From the meeting lobby, the Scrum Master or Coverer clicks Start Meeting. All participants who have completed their preparation will be included. See Active Standup Meeting or Active Team Meeting for details.
Can I use my existing Jira boards with NASA?
Yes. When setting up a meeting stream, you select from your existing Jira boards. There is no need to create new boards. All Jira Cloud board types (Scrum, Kanban, and business boards) work with NASA.
The NASA app is not loading. What should I do?
Try these steps: (1) Refresh the page, (2) Clear your browser cache, (3) Restart your Jira session. If the problem persists, check Troubleshooting or contact resolution support.
How long is meeting history available?
Meeting records are stored in the Team Journal for up to 30 days. To keep records longer, export them to Confluence using the Team Journal Export feature.
Can I filter which issues appear in a meeting?
Yes. The Suggested Jira Issue Selection settings let you filter issues by priority, status, issue type, or a custom JQL query. See Filters for details.
Known Issues & Workarounds
Forge Limitations: Some real-time collaboration features are limited by the Atlassian Forge platform. Planned expansions will arrive with future Forge updates.
Team Journal Processing: After ending a meeting with many items, wait 30–60 seconds before clicking the Team Journal button. Large meetings may take longer to process.
Multiple Stream Reminders: If participants belong to many streams with similar timings, Slack reminders may overlap. Adjust notification times or channels per stream.
Still Need Help?
If you cannot find the answer in the FAQ categories above:
Check the Getting Started guide for initial setup and configuration
Contact our support team at resolution.de/support