Important Update Effective February 1, 2024!
Due to recent changes in Jira and Confluence, we've made the tough decision to discontinue the OpenID Connect (OIDC)/OAuth app and no longer provide new versions for the newest Jira/Confluence releases as of January 31, 2024.
This is due to some necessary components no longer shipping with Jira/Confluence, which would require some extensive rewrites of the OIDC App.
Important Update! This app will be discontinued soon!
Due to recent changes in Jira, which no longer ships with some components required for our Read Receipts app to run, we've made the tough decision to discontinue the app, as of Februar 5, 2025.
Important Update! This app will be discontinued soon!
We've made the tough business decision to discontinue the app, as of January 11, 2025.
Troubleshooting
What should I do if my NASA app is not loading or opening correctly?
Try refreshing the application page, clearing your browser cache, or restarting your JIRA session. If the problem persists, contact your JIRA administrator or NASA support.
I've encountered an error message while using NASA; who should I report this to?
Report any error messages to your JIRA administrator or directly to NASA support. Be sure to include the error message text and any relevant screenshots.
How can I fix synchronization issues between NASA and my JIRA board?
Verify your network connection and JIRA access rights. Make sure you are using the latest version of the NASA app. If the issue persists, consult the NASA documentation or support.
My standup stream isn't displaying the correct information; how do I resolve this?
Ensure the stream is linked to the correct JIRA board with the appropriate filters. If inconsistencies remain, report the issue along with details to NASA support.
Who do I contact if I'm experiencing issues with notifications not being sent from NASA?
Check your personal and stream notification settings first. If configured correctly but the issue remains, contact NASA support for assistance.
How can I troubleshoot login problems when accessing NASA from JIRA?
Verify your JIRA credentials and user permissions. If login issues continue, contact your JIRA administrator or NASA support for further assistance.
Where can I find the logs or error reports generated by NASA for troubleshooting?
Logs or error reports can typically be accessed through administrative interfaces or requested from NASA support if you have the requisite permissions.
I've updated my JIRA board, but the changes aren't reflected in NASA. What steps should I take?
Try refreshing the data connection between JIRA and NASA; if the issue is not resolved, reach out to your JIRA administrator or NASA support for further troubleshooting.
How do I address performance issues, like slow response times, when using NASA?
Check to ensure that your internet connection is stable and that server resources are not being overtaxed. If performance issues persist, report them to NASA support.
My meeting summary isn't generating correctly in NASA; who can assist with this problem?
Confirm that all setup and stream configurations are correct and that all necessary data is entered. If the problem still occurs, seek help from NASA support or your JIRA administrator.
How can I resolve login issues when accessing NASA from Jira?
Users do not log into NASA directly, instead, users log into Jira and access the NASA app from within their Jira Cloud instance. The NASA app can be found under the "Apps" menu.
What steps should I take if I’m not receiving notifications from the NASA app?
Please revert to your Scrum Master or Coverer to ensure that the notifications were configured correctly - please read more here.
Who do I contact for support if my NASA app is consistently unresponsive or slow?
If you experience issues with the NASA app that cannot be resolved from any of the steps within the documentation, please contact the support team.
Why are some users not visible in the NASA app during standups, and how can this be fixed?
If users who are part of the standup stream are not visible during live standup meetings, please check whether they have entered the meeting lobby after preparing their update, or whether or not they have done so in the relevant standup stream.
How do I troubleshoot difficulties in navigating the NASA app interface?
Please refer to our step-by-step guide on how to use the NASA app, or watch our YouTube tutorial. If you still experience issues, please contact the support team.
Users are experiencing intermittent access to the NASA app; what troubleshooting steps are available?
If users keep experiencing intermittent access to the NASA app, please contact the support team.
Why can’t I edit certain standup streams within NASA, and how can I regain editing access?
Please check with the Scrum Master or Administrator regarding updated user permissions.
Standup stream editing options are grayed out in NASA; how is this rectified?
Please check your user permissions with the Scrum Master or System Administrator.
The NASA app does not show up in my Jira; what troubleshooting is suggested?
Please check the "Manage Apps" section from the "Apps" menu to determine if the app is still installed to your Jira Cloud instance (This requires admin permissions).
Users are receiving incorrect or outdated notifications from NASA; how can I fix this?
Please check the "Notification" section within "Settings" to ensure that your notification settings are up to date. Please read more here.
What do I do if the NASA app interfacing is not consistent across different browsers or devices?
Please report any interface issues directly to the support team by contacting them here.